Effective Date: September 9, 2026
Last Updated: September 9, 2026

Purposeful Mobility LLC ("Purposeful Mobility," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request or receive transportation services, communicate with us, submit information through our website or other forms, or otherwise interact with Purposeful Mobility.

This Privacy Policy also explains our practices regarding mobile telephone numbers, SMS/text messaging consent, and SMS opt-in information.

Depending on your relationship with Purposeful Mobility, we may collect information including:

• Name
• Mailing or residential address
• Email address
• Telephone and mobile phone number
• Date of birth when necessary for transportation or service coordination
• Transportation scheduling information
• Pickup and drop-off information
• Appointment information
• Mobility and transportation accommodation needs
• Emergency or caregiver contact information
• Health plan or transportation broker information
• Billing and payment information
• Communications with our staff
• Website inquiries and form submissions
• Employment or contractor information when applicable
• SMS/text messaging preferences and consent records
• Other information you voluntarily provide to us

Because Purposeful Mobility provides non-emergency medical transportation and non-medical transportation services, certain information we receive may relate to healthcare appointments, mobility needs, or transportation accommodations. We limit our use of such information to legitimate operational, service, legal, and administrative purposes.

We may collect personal information when you:

• Contact Purposeful Mobility by telephone, email, SMS/text message, or through our website;
• Request, schedule, modify, or receive transportation services;
• Communicate with our dispatchers, drivers, or administrative staff;
• Submit an online or paper form;
• Voluntarily provide your mobile telephone number;
• Opt in to receive SMS/text messages;
• Communicate with a healthcare provider, health plan, transportation broker, caregiver, authorized representative, or other organization that coordinates transportation on your behalf;
• Apply for employment or contractor opportunities;
• Interact with our website; or
• Otherwise voluntarily provide information to Purposeful Mobility.

Purposeful Mobility may use personal information for legitimate business and operational purposes, including to:

• Schedule and coordinate transportation;
• Confirm transportation appointments;
• Provide pickup and drop-off information;
• Communicate driver arrival information;
• Notify passengers about delays, cancellations, or scheduling changes;
• Respond to questions and customer service requests;
• Coordinate services with authorized caregivers, healthcare organizations, health plans, transportation brokers, and other authorized parties;
• Provide safety or service-related notifications;
• Process billing and payment information;
• Maintain business and service records;
• Manage employee, driver, applicant, and contractor communications;
• Improve our operations and customer service;
• Maintain and protect our website and technology systems;
• Prevent fraud, misuse, or unauthorized activity;
• Comply with legal, regulatory, contractual, and reporting requirements; and
• Carry out other purposes disclosed to you when information is collected.

Purposeful Mobility may offer SMS/text messaging to customers, passengers, caregivers, healthcare partners, employees, drivers, applicants, contractors, and other individuals who communicate with our organization.

Depending on your relationship with Purposeful Mobility and the consent you have provided, messages may include:

• Transportation appointment confirmations;
• Ride scheduling and reminders;
• Driver arrival notifications;
• Pickup and drop-off updates;
• Transportation delays and cancellations;
• Customer service communications;
• Safety and service notifications;
• Account or billing notifications;
• Dispatch communications;
• Employee and driver scheduling;
• Employment-related communications;
• Operational notifications; and
• Two-way conversational communications.

No mobile information, including mobile phone numbers, SMS opt-in data, or text messaging consent, will be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

No mobile opt-in data or text message consent will be shared with third parties or affiliates for their marketing or promotional purposes.

Any provisions elsewhere in this Privacy Policy concerning the disclosure or sharing of personal information exclude mobile phone numbers, SMS opt-in information, and SMS/text messaging consent when the purpose of the disclosure is marketing or promotional activity by a third party or affiliate.

Purposeful Mobility may disclose mobile information to vendors or service providers when necessary to operate our communications systems or deliver SMS/text messaging services on our behalf. Such providers may use the information only to provide services to Purposeful Mobility and may not use SMS opt-in information or consent for their own marketing or promotional purposes.

Consent to receive SMS/text messages from Purposeful Mobility is voluntary.

Consent to receive SMS/text messages is not a condition of purchasing goods or services or receiving transportation services from Purposeful Mobility.

Depending on the type of communication, SMS consent may be obtained through:

• An optional website checkbox;
• A written or electronic form;
• Express verbal consent;
• An email communication;
• An in-person interaction; or
• An individual initiating an SMS/text conversation with Purposeful Mobility.

When a website form is used to obtain SMS consent, the SMS consent option should be separate, optional, and not preselected.

Purposeful Mobility maintains consent information as appropriate to the type of SMS communication being provided.

You may withdraw your consent to receive SMS/text messages by replying STOP to a Purposeful Mobility text message.

After an opt-out request is processed, you may receive a final confirmation message confirming that you have been unsubscribed.

You may also communicate a request to stop receiving text messages through other reasonable methods available to you.

For SMS assistance, reply HELP or contact Purposeful Mobility using the contact information provided below.

Opting out of SMS communications does not prevent Purposeful Mobility from communicating with you through other appropriate methods when necessary or permitted by law.

Purposeful Mobility does not disclose personal information except as reasonably necessary for legitimate business, operational, contractual, or legal purposes.

Depending on the circumstances, information may be disclosed to:

• Transportation brokers;
• Health plans;
• Healthcare organizations;
• Authorized caregivers or representatives;
• Vendors and service providers performing services on our behalf;
• Payment processors;
• Technology and communications providers;
• Professional advisers;
• Government agencies, regulators, courts, or law enforcement when legally required; or
• Other parties when you authorize or direct the disclosure.

Service providers are expected to use information only as necessary to provide contracted services or as otherwise permitted or required by law.

For avoidance of doubt, mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.

Purposeful Mobility does not sell mobile phone numbers, SMS opt-in information, or SMS/text messaging consent.

We do not permit third parties or affiliates to use SMS opt-in information obtained through Purposeful Mobility for their own marketing or promotional purposes.

When you visit our website, certain technical information may be collected automatically, such as:

• Internet Protocol (IP) address;
• Browser type;
• Device information;
• Pages visited;
• Referring website;
• Date and time of access; and
• General website usage information.

Our website or service providers may use cookies or similar technologies to operate the website, understand website usage, maintain security, and improve functionality.

Our website may contain links to third-party websites or services.

Purposeful Mobility is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of third-party websites before providing personal information.

Purposeful Mobility uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

No method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

Purposeful Mobility retains personal information for as long as reasonably necessary to provide services, maintain business and transportation records, satisfy contractual requirements, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

SMS consent and opt-out records may be retained as necessary to document messaging preferences and compliance.

Purposeful Mobility's website and SMS program are not directed toward children for the purpose of collecting information for marketing.

When transportation services involve a minor, information may be provided by a parent, guardian, healthcare organization, health plan, transportation broker, or other legally authorized representative as necessary to coordinate transportation services.

Depending on applicable law and the circumstances, you may have rights concerning your personal information.

You may contact Purposeful Mobility to:

• Ask questions about our privacy practices;
• Request correction of inaccurate contact information;
• Update your communication preferences; or
• Withdraw SMS consent.

SMS recipients may opt out by replying STOP.

Purposeful Mobility may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on our website with an updated "Last Updated" date.

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Purposeful Mobility LLC
Bakersfield, California
Phone: 661-666-5000
Website: purposefulmobility.com

For SMS assistance, reply HELP to a Purposeful Mobility text message.

For SMS opt-out, reply STOP.